Terms of booking
These terms apply when you book a stay through Akwaaba Stays. Akwaaba Stays lists hotels, guesthouses and homes in Ghana and passes your booking to the place you chose. The place you stay at is responsible for the stay itself.
1. How a booking works
You choose the dates and the room, then how to pay. Where the place takes online payment there are three ways:
Pay in full now: the room is secured for you. Pay a 50% deposit now: the room is held for you and you pay the rest at the hotel. Pay at the hotel: you send a request, and the room is not guaranteed.
When you pay at the hotel, the hotel has 24 hours to confirm or decline. If it doesn't answer in time the request expires, the room goes back on sale, and you are told. Until it confirms, the room can go to a guest who has paid.
A booking is confirmed when you receive the confirmation email or see Confirmed on your booking page.
2. Price and payment
The price you see is the room price set by the hotel, after any discount, plus a 7% service fee. The total is shown before you send the request and on your receipt.
Online payments are taken in cedis by our payment provider (card or mobile money). Whatever you pay at the hotel is paid to the hotel directly, by the means it accepts. Amounts in US dollars are shown for reference only and are never charged.
Promo codes and deals come from the hotel and can carry conditions, such as a minimum stay. Only one applies to a booking.
3. Your details
Give your real name, email and phone number. The hotel uses them to reach you about your stay. Anyone who has your booking link can see the booking, so keep it private.
4. Changes, cancellations and no-shows
You can cancel a request or a pay-at-the-hotel booking from your booking page or account. Each hotel's cancellation policy is shown on its page; see also our cancellation and refund policy.
If you don't arrive, the hotel can report a no-show within 48 hours of the check-in day. We email you to ask whether you stayed, and our team settles any disagreement.
If a hotel cancels a confirmed booking it must give a reason, and we tell you straight away.
5. Reviews, messages and calls
Only guests whose stay was completed can review it, and each booking can be reviewed once. Reviews must be honest and must not contain personal attacks, other people's personal details or advertising. We may remove reviews that break these rules.
Messages and in-app calls are for your booking. Calls go directly between your device and the hotel's and are not recorded. Be courteous; we may suspend accounts that abuse the hotel, other guests or our team.
6. Our responsibility
We check hotels before they go live and act on problems you report, but we don't own or run the places listed. The hotel is responsible for the room, the service and the accuracy of what it publishes.
Nothing in these terms limits your rights under Ghanaian consumer law.
7. Contact
Questions or complaints: the Messages page in your account.