Privacy notice
Akwaaba Stays handles personal data in line with Ghana's Data Protection Act, 2012 (Act 843). This notice explains what we collect, why, and your rights.
1. What we collect
Account details: your name, email, phone number and, if you add one, a profile photo.
Bookings: the place, dates, guests, amounts and your contact details, plus the history of what happened to each booking.
Messages you send to hotels, and a record of in-app calls (who called, when, how long). The calls themselves are not recorded.
Your location, only if you allow it, to show places near you first. It stays in your browser and is not stored on our servers.
Reviews, photos and scenes you post, and basic technical data such as notification subscriptions.
2. Why we use it
To make and manage your bookings, let you and the hotel reach each other, send booking emails and notifications, keep the service safe, settle disputes and meet legal duties.
We don't sell your data. We don't send marketing without your agreement.
3. Who sees it
The hotel you book sees your name, contact details and booking. Our admin team can see bookings and, when needed for support or a dispute, messages and call records; every such look is logged.
Our service runs on Google Firebase (Google Cloud), which may store data outside Ghana with safeguards. Emails and notifications go through providers acting on our instructions.
4. How long we keep it
Booking records are kept for as long as needed for accounting and disputes, normally up to six years. You can delete your account; we then remove or anonymise your personal data unless we must keep it by law.
5. Your rights
You can ask to see the data we hold about you, correct it, have it deleted, or object to how we use it. You can also complain to the Data Protection Commission of Ghana.
To make a request: the Messages page in your account.